Last updated: October 2026
These Terms and Conditions govern your access to and use of
the Delamoure website and your purchase of products from us.
Delamoure is operated by DE LAMOURE BRAND LTD,
a private company registered in Nigeria.
By accessing this website, creating an account or placing an
order, you confirm that you have read and accepted these
Terms and Conditions. If you do not agree with them, please
do not complete your purchase.
1. Eligibility and customer information
You must have the legal capacity to enter into a binding
agreement to place an order. You agree to provide accurate,
current and complete contact, billing and delivery
information.
You are responsible for keeping your account credentials
confidential and for activities performed through your
account. Please notify us promptly if you suspect any
unauthorised access.
2. Products and availability
We make reasonable efforts to describe and display our
products accurately. However, colours and appearance may vary
slightly because of photography, lighting, packaging updates
and differences between device displays.
All products are subject to availability. Adding a product to
your cart does not reserve it. Where an ordered product
becomes unavailable after payment, we will contact you to
offer an appropriate replacement, store credit or refund.
3. Prices and currency
Product prices are displayed in the currency selected or
detected on the website. Our base currency is Nigerian Naira.
Foreign-currency prices may be calculated using the exchange
rate configured on the website and may change without prior
notice.
The final amount payable, including delivery charges,
discounts and any applicable taxes, will be shown before
payment. Your bank or card issuer may apply separate
conversion or international transaction charges, which are
outside our control.
We may correct an obvious pricing or description error before
dispatch. If such an error affects a paid order, we will
notify you and give you the option to confirm the corrected
order or receive a refund.
4. Orders and order acceptance
Submitting an order is an offer to purchase the selected
products. An automated acknowledgement or payment receipt
confirms that we received your order but does not necessarily
constitute final acceptance.
An order is accepted when we confirm it for processing or
dispatch. We may decline or cancel an order where a product
is unavailable, payment cannot be verified, information is
incomplete, fraud is suspected or an obvious error has
occurred. Where we cancel a paid order, the applicable amount
will be refunded.
5. Payment
Online payments are securely processed through Paystack and
the payment methods made available at checkout. Delamoure
does not directly store your complete card details.
Your order will not be treated as paid until payment has been
successfully verified. If your account is debited but the
order remains unpaid, please contact us with the payment
reference so that the transaction can be investigated.
6. Coupons and promotions
Coupons and promotional offers are subject to their stated
eligibility requirements, validity period, product scope,
minimum purchase value and usage limit. A coupon may apply to
all eligible products or only to specified products.
Unless expressly stated otherwise, only one coupon may be
applied to an order. Coupons have no cash value, cannot be
exchanged for cash and cannot be applied after an order has
been placed.
We may reject or withdraw a coupon that has expired, exceeded
its permitted usage, been used on an ineligible product or
appears to have been obtained or used fraudulently.
7. Delivery and store pickup
Delivery is currently available to supported locations within
Nigeria. Available delivery zones, charges and options are
displayed at checkout after you select your state and
delivery zone.
Delivery dates are estimates and may be affected by courier
operations, traffic, weather, public holidays, security
conditions or other circumstances outside our reasonable
control. Delamoure may use independent third-party couriers
to fulfil deliveries.
You are responsible for providing an accurate and accessible
delivery address and a working telephone number. Additional
charges resulting from an incorrect address, failed delivery
or requested redirection may be payable by the customer.
Where store pickup is available, the order must be collected
from the location stated in the confirmation message. We may
request the order number and valid identification before
releasing the order.
8. Inspection, returns and exchanges
Please inspect your order promptly after delivery. If you
receive an incorrect, damaged, defective or materially
misdescribed product, notify us as soon as reasonably
possible and provide your order number, photographs or video,
and a description of the issue.
Eligible items returned for a change of mind must be unused,
unworn, unwashed and in their original condition, with all
tags, seals, accessories and packaging intact. Return
approval must be obtained before an item is sent back.
For health, hygiene and product-integrity reasons, opened or
used fragrances, cosmetics, personal-care products and other
sealed items cannot ordinarily be returned merely because
the customer changed their mind. This restriction does not
apply where an item is defective, damaged, unsafe,
counterfeit, incorrect or otherwise protected by applicable
consumer law.
Items showing signs of wear, alteration, washing, misuse,
accidental damage or removal of seals may be refused unless
the problem results from a defect that existed when the item
was supplied.
9. Refunds
Approved refunds will ordinarily be returned through the
original payment method. Processing times may vary depending
on Paystack, the receiving bank or card issuer.
Original delivery charges and customer return-delivery costs
may be non-refundable for a voluntary change-of-mind return.
Where the return results from our error or a defective,
damaged, incorrect or materially misdescribed product, we
will provide the remedy required by applicable law.
10. Order cancellation
You may request cancellation before an order is dispatched.
Once processing, personalisation or dispatch has begun,
cancellation may no longer be possible. A cancellation
request is not effective until confirmed by Delamoure.
Custom-made, personalised or specially sourced products may
not be cancelled after production or procurement has begun,
except where required by law.
11. Product care and proper use
Customers should follow all care labels, storage directions,
safety warnings and usage instructions supplied with a
product. Fragrances, candles, oils and similar products
should be used only for their intended purpose and kept away
from children, heat or naked flames where applicable.
12. Intellectual property
The Delamoure name, branding, logo, website design,
photographs, graphics, product descriptions and other
original website content belong to DE LAMOURE BRAND LTD or
its licensors. They may not be copied, reproduced, modified
or used commercially without prior written permission.
13. Acceptable website use
You must not misuse the website, attempt unauthorised access,
introduce malicious software, interfere with website
operation, scrape protected content, submit fraudulent
orders or use another person’s identity or payment
information without permission.
14. Privacy
We collect and process information necessary to manage
accounts, verify payments, fulfil orders, arrange delivery,
provide customer support, prevent fraud and comply with legal
obligations.
Payment and delivery information may be shared with Paystack,
courier partners and other service providers only as
reasonably necessary to complete the transaction. Personal
information will be handled in accordance with our Privacy
Policy and applicable Nigerian data-protection law.
15. Third-party services
The website may rely on third-party payment, delivery,
hosting, communication or analytics services. Those services
may have their own terms and privacy practices. We are not
responsible for interruptions or failures entirely outside
our reasonable control, but we will provide reasonable
assistance where such an issue affects your order.
16. Limitation of liability
To the extent permitted by law, DE LAMOURE BRAND LTD will not
be liable for indirect or consequential loss arising from
website unavailability, misuse of a product, unauthorised
account access caused by the customer, or events outside our
reasonable control.
Nothing in these Terms excludes or restricts liability that
cannot lawfully be excluded, nor does it remove any right or
remedy available to a consumer under applicable Nigerian
law.
17. Changes to these terms
We may update these Terms and Conditions to reflect changes
in our services, operations or legal obligations. The version
displayed when an order is placed will govern that order,
unless a change is required by law.
18. Governing law and disputes
These Terms and Conditions are governed by the laws of the
Federal Republic of Nigeria. If a dispute arises, please
contact us first so that we can attempt to resolve it
promptly and fairly.
If the matter cannot be resolved directly, either party may
pursue any remedy available under Nigerian law through the
appropriate regulatory body, mediation process or court of
competent jurisdiction.
19. Contact us
For questions about an order, delivery, return or these
Terms and Conditions, please contact DE LAMOURE BRAND LTD
through the telephone number, email address or contact form
published on the Delamoure website.
